Sceptre X322BV-HD 32-Inch 720p 60HZ LCD HDTV

  • Glossy Black 32″ LCD HDTV/Monitor
  • 3 x HDMI Ports
  • Response Time: 6.5 ms
  • Resolution 1366×768
  • Brightness 420cd/m2
I purchased this TV from Amazon a little over a month ago. Due to problems with our satellite dish company, it took us that long to finally get everything hooked up. As soon as we did, we discovered 1) the remote control did not work and 2) there were horizontal black lines across the screen. I called technical support 4 times and heard nothing back. I then emailed them and still heard nothing back. I finally called their customer support line and surprise of all surprises, I actually got to talk to a person! I explained what was going on so she put me on hold to go talk to technical support. 20 minutes later she came back on the line and said that no one was available in technical support but that it sounded like TV was defective (really?!). She said that since I was out of the Amazon warranty period, my only option was to go online and complete some online forms then ship the TV back to California (I live in Ohio). If they were able to fix the problem, I would get the TV back in approximately 3 weeks, if not, they would replace the TV. What a nightmare! Fortunately Amazon was willing to take all this into consideration and let me return the TV to them even though I was outside the 30 day warranty (barely). Shame on Sceptre 1) for selling inferior products and 2) for having such incredibly poor customer/technical support. Kudos to Amazon for being so understanding and being willing to work with me.
Sceptre x bv hd inch p hz lcd hdtv11 Sceptre X322BV HD 32 Inch 720p 60HZ LCD HDTV